FULL COVERAGE
Return/Exchange Policy
The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy.
(We will be responsible for the return postage fees and replacement fees)
The product customization information does not match or an error in customization.
Poor product quality or a defective product
Wrong or mismatched size.
Wrong or lost shipment.
Limited Coverage
Return/Exchange Policy
The Following Reasons Are Covered By Our 90 DayLimited Coverage Return/exchange Policy. The Customer Is Responsible For The Return Postage Fees And Replacement Postage Fees. Shipping Fees Are Non Refundable.
A 30% Customization Fee Based On The Unit Price Of Each Of The Returned Product Shall Be Deducted When Processing The Refund.
Chose The Wrong Size for the Product.
Personal Reasons due to personal taste, changed mind etc..
No Return & Exchange
The following reasons are NOT covered by our 90 day return policy.
We are not liable for these issues.
Product damage caused by exposure to corrosive substances or chemicals.
Product damaged by misuse, mishandling, or poor maintenance.
Items that have been used, worn, or soiled and damaged resulting from customer's handling.
Not the product itself, but only the other items or gifts included with the order.
Products that exceed the return processing time limit (90 days after the order is signed).
Coupon code or gift card.
The product model or serial number recorded in the shopping order applied for return or exchange does not match the product sent back.
Partial returns or exchange of products from a set item is not acceptable.
If you sent your return to the wrong address and If you did not follow the return instructions/methods instructed through email etc.., the additional costs (including customs declaration fees such as customs duties) will be deducted from the refund.
If you have any questions, please feel free to contact us via email:If you have any questions, please feel free to contact us via email: cs@photomoonlamp.com