photomoonlampau

Terms of Shipment

Shipping Policy

How long does it take to receive my product?

Typically, it takes about 3-5 business days for PHOTO Moon LAMP  to be produced and sent out. Once shipped, Standard Shipping will deliver time 8-15 business days.

Please note that during the holidays our production time may vary.

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

How much is shipping?

Shipping country supports Australia and New Zealand:

Fastest Shipping (Delivery Time 3-5 business days) 0g–999g A$35.95
                                                                           1000g–1999g A$45.95
Fast Shipping (Delivery Time 5-10 business days):
you'll have to pay A$25.95 as shipping fees.
Standard Shipping (Delivery Time 8-15 business days):
Free shipping over A$119.00. For orders under A$119.00, you'll have to pay A$12.95 as shipping fees.

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 8 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update. 

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

Do you ship internationally?

International shipping is not available currently, only orders with AU shipping address are accepted, but international shipping is our top priority.
NOTE: All prices on our site are AUD. Once you complete your transaction, it will charge your card in your respective currency.

Please note: 

If you have any questions, please feel free to contact us via email: laura.sun@imaiyuan.com